Are you rounding off your customer experience with a flourish (instead of a fade)?
The customer experience dramatically relies on the follow-through. We stack a lot of attention on the attraction and onboarding phase, but you can lose referrals and reputation in that last 5% of the experience.
How to become a successful Solopreneur
1112 days ago, I started my journey as a solopreneur. It's been a time of massive growth, reflection, travel, variety, wins, learning opportunities (which are mistakes/failures in disguise), pivots -- and also, it's been the best decision I ever made.
No Guilt. No Fear. No Peer
This time last week I was sitting in a penthouse meeting room, overlooking Las Vegas, learning from the best in the business - The Rock Star of Consulting, Alan Weiss.
Third Year Solopreneur-aversary
I started my consulting business at leannehughes.com on 4 February 2019. The irony of this quote on today's page is not lost on me: "Nothing really works unless you would rather do something else". That's what I'm celebrating today. I have a choice in who I serve, how I serve, and show up.
![Beyond Bureaucracy [Bloopers]](https://images.squarespace-cdn.com/content/v1/673e82977be6ba782bcbfa8b/1733842127018-DLYX7J42HRTIQYSFQTAI/leanne%2Bhughes.jpg)
Beyond Bureaucracy [Bloopers]
Here are some of the outtakes for our “Top 10 Reasons Why You Should Attend Beyond Bureaucracy” video I recorded with Valuable Change expert, Brendon Baker earlier this week.
It’s my first day working as a Public Servant
We’ve all heard war stories about what it’s like working for the government: The endless paperwork, general apathy, over-engineered processes, decision limbo, tons of meetings (although, I guess that applies to the private sector, too!)